Terms of Service

Last updated: [set this date when you publish]

Your account

Accounts are verified by a one-time code sent to your phone or email — there are no passwords to create or remember. You're responsible for keeping access to that phone number or email account secure, since it's what controls your login.

Orders

Placing an order is an offer to buy at the price shown at checkout. We'll confirm your order once it's accepted. You can cancel an order yourself from the Orders page while it's still marked "Received" or "Accepted" — once we've started preparing it, please contact us directly instead, since self-cancellation is no longer available at that point.

Allergens

If you record an allergy on your profile, we'll warn you before you order anything that conflicts with it — but you're responsible for reviewing ingredients yourself, especially for anything not listed on your profile. Please tell our staff directly about any serious/anaphylactic allergy when placing an in-store order.

Points, rewards, and membership

Points earned through orders, games, or streaks can be redeemed for rewards at our discretion — reward availability and point values may change. Membership subscriptions renew automatically until cancelled from your Membership page.

The AI nutrition assistant

Our AI assistant gives general nutrition guidance based on our menu — it does not replace advice from a doctor or registered dietitian, and it will not give specific medical guidance for pregnancy, diabetes, kidney/liver conditions, medication interactions, or a child's diet. Please consult a qualified professional for anything in those categories.

Changes to these terms

We may update these terms from time to time. Continued use of Protein Panda after a change means you accept the updated terms.